:root{
  --ink:#102033;
  --muted:#637083;
  --line:#dce3ea;
  --soft:#f5f7f9;
  --soft-blue:#eff6fb;
  --navy:#0d2f4c;
  --blue:#2d6f9f;
  --green:#117a47;
  --green-bg:#ecf8f1;
  --red:#bd2734;
  --red-bg:#fff0f1;
  --shadow:0 20px 60px rgba(18,35,52,.08);
  --radius:22px;
}
*{box-sizing:border-box}
html{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:#f3f5f7;color:var(--ink);-webkit-text-size-adjust:100%}
body{margin:0;min-height:100vh;background:linear-gradient(180deg,#f8fafb 0,#f3f5f7 100%)}
button,input,textarea{font:inherit}
button,a{-webkit-tap-highlight-color:transparent}
.setup-banner{display:none;position:sticky;top:0;z-index:20;background:#fff6dc;color:#664800;border-bottom:1px solid #ead9a7;padding:10px 16px;text-align:center;font-size:13px;font-weight:750}
.setup-banner.show{display:block}
.resident-shell{width:min(100%,680px);margin:0 auto;min-height:100vh;background:#fff;box-shadow:0 0 0 1px rgba(16,32,51,.03),var(--shadow)}
.site-header{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:22px 24px;border-bottom:1px solid #edf0f3;background:rgba(255,255,255,.96);backdrop-filter:blur(14px)}
.ren-logo{width:110px;height:auto;display:block}
.header-label{font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.12em;color:#6d7888;text-align:right}
.view{display:none;padding:34px 24px 42px}
.view-active{display:block}
.hero-copy{margin-bottom:24px}
.kicker{margin:0 0 8px;font-size:12px;line-height:1;text-transform:uppercase;letter-spacing:.13em;font-weight:850;color:#667486}
h1{margin:0;color:#0f2033;font-size:clamp(32px,7vw,46px);line-height:1.03;letter-spacing:-.045em;font-weight:760}
.hero-copy .intro,.details-head p,.status-copy{margin:12px 0 0;color:var(--muted);font-size:16px;line-height:1.55}
.priority-card{display:grid;grid-template-columns:48px 1fr;gap:14px;border-radius:18px;padding:18px;margin:14px 0;border:1px solid var(--line)}
.priority-danger{background:var(--red-bg);border-color:#f2c6ca}
.priority-maintenance{background:var(--soft-blue);border-color:#d8e7f2}
.priority-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:50%;font-weight:900;font-size:22px;background:#f9dadd;color:var(--red)}
.tool-icon{background:#dfeef8;color:var(--blue);font-size:25px;transform:rotate(45deg)}
.priority-body h2{font-size:16px;line-height:1.25;margin:1px 0 6px;letter-spacing:-.01em}
.priority-body p{margin:0;color:#4f5e70;font-size:14px;line-height:1.45}
.action-link{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px;padding-top:12px;border-top:1px solid rgba(16,32,51,.08);text-decoration:none;font-size:14px;font-weight:850}
.danger-link{color:var(--red)}
.maintenance-link{color:var(--navy)}
.section-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin:34px 0 14px;padding-top:28px;border-top:1px solid #e9edf1}
.section-heading h2{margin:4px 0 0;font-size:25px;letter-spacing:-.035em}
.section-heading>p{max-width:210px;margin:0;color:var(--muted);font-size:13px;line-height:1.4;text-align:right}
.issue-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.issue-tile{appearance:none;border:1px solid var(--line);background:#fff;min-height:112px;padding:16px;border-radius:16px;text-align:left;color:var(--ink);cursor:pointer;display:flex;flex-direction:column;align-items:flex-start;justify-content:space-between;transition:border-color .15s ease,box-shadow .15s ease,transform .08s ease}
.issue-tile:hover{border-color:#b5c3ce;box-shadow:0 8px 22px rgba(18,35,52,.06)}
.issue-tile:active{transform:scale(.985)}
.issue-tile:focus-visible{outline:3px solid rgba(45,111,159,.18);outline-offset:2px}
.tile-icon{height:30px;min-width:30px;display:flex;align-items:center;justify-content:center;font-size:27px;line-height:1;color:var(--navy);font-weight:800}
.tile-icon.drop{font-size:21px;color:var(--blue)}
.tile-copy strong{display:block;font-size:15px;line-height:1.2}
.tile-copy small{display:block;margin-top:4px;color:var(--muted);font-size:11.5px;line-height:1.3}
.privacy-note{margin:18px 0 0;color:#7a8592;font-size:11.5px;line-height:1.5;text-align:center}
.step{display:none}
.step-active{display:block}
.back-button,.text-button{appearance:none;border:0;background:transparent;padding:0;color:var(--navy);font-weight:800;cursor:pointer}
.back-button{margin-bottom:30px;font-size:14px}
.details-head{margin-bottom:22px}
.details-head h1{font-size:38px}
.selected-issue{display:grid;grid-template-columns:1fr auto;gap:4px 12px;padding:15px 16px;border:1px solid var(--line);background:var(--soft);border-radius:15px;margin:20px 0}
.selected-label{grid-column:1/3;text-transform:uppercase;letter-spacing:.09em;color:#788494;font-size:10px;font-weight:850}
.selected-issue strong{font-size:15px}
.selected-issue button{appearance:none;border:0;background:transparent;color:var(--blue);font-size:12px;font-weight:850;cursor:pointer;padding:0}
.inline-maintenance{background:var(--soft-blue);border:1px solid #d8e7f2;border-radius:15px;padding:14px 15px;margin:0 0 22px;font-size:13px;line-height:1.4}
.inline-maintenance strong,.inline-maintenance span{display:block}
.inline-maintenance span{color:#526273;margin-top:3px}
.inline-maintenance a{display:inline-block;margin-top:8px;color:var(--navy);font-weight:850;text-decoration:none}
.field-group{margin:18px 0}
.field-group label{display:block;margin-bottom:7px;color:#26384a;font-size:13px;font-weight:800}
.field-group label span{color:var(--red)}
input,textarea{width:100%;border:1px solid #cfd7df;border-radius:13px;background:#fff;color:var(--ink);padding:14px 14px;outline:none;transition:border-color .15s ease,box-shadow .15s ease}
input{min-height:49px}
textarea{min-height:145px;resize:vertical;line-height:1.45}
input::placeholder,textarea::placeholder{color:#9aa4af}
input:focus,textarea:focus{border-color:#6f9ebf;box-shadow:0 0 0 4px rgba(45,111,159,.10)}
input.invalid,textarea.invalid{border-color:#dc7880;box-shadow:0 0 0 4px rgba(189,39,52,.08)}
.character-row{display:flex;justify-content:space-between;gap:20px;color:#8a95a1;font-size:11px;margin-top:6px}
.primary-submit,.secondary-button{width:100%;border:0;border-radius:14px;padding:15px 18px;min-height:52px;font-weight:850;cursor:pointer;text-align:center;text-decoration:none;display:flex;align-items:center;justify-content:center}
.primary-submit{margin-top:24px;background:var(--navy);color:#fff;box-shadow:0 10px 24px rgba(13,47,76,.14)}
.primary-submit:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}
.secondary-button{background:#fff;color:var(--navy);border:1px solid #ccd6de;margin-top:18px}
.submit-note{margin:12px auto 0;max-width:520px;text-align:center;color:#7a8592;font-size:11.5px;line-height:1.45}
.status-view{text-align:center;padding-top:62px;padding-bottom:64px}
.status-icon{width:78px;height:78px;border-radius:50%;display:grid;place-items:center;margin:0 auto 24px;font-size:42px;font-weight:850}
.success-icon{background:#dff5e8;color:var(--green)}
.failure-icon{background:#fbdadd;color:var(--red)}
.status-view h1{font-size:36px}
.status-copy{max-width:490px;margin-left:auto;margin-right:auto}
.incident-card{margin:28px auto 10px;padding:18px;border-radius:15px;background:var(--soft);border:1px solid var(--line);max-width:430px;text-align:left}
.incident-card span,.incident-card small{display:block;color:#7a8592;font-size:11px}
.incident-card strong{display:block;margin:5px 0;font-size:20px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--ink)}
.status-view .secondary-button{max-width:430px;margin-left:auto;margin-right:auto}
.text-button{margin-top:18px;font-size:13px}
.danger-kicker{color:var(--red)}
.failure-view .status-copy{margin-bottom:18px}
.failure-reference{min-height:18px;margin:0 0 16px;color:#778391;font-size:12px}
.emergency-call{display:block;text-decoration:none;max-width:470px;margin:12px auto;padding:16px 18px;text-align:left;border-radius:15px;background:var(--red-bg);border:1px solid #f0b9bf;color:var(--red)}
.emergency-call strong,.emergency-call span{display:block}
.emergency-call strong{font-size:15px}
.emergency-call span{margin-top:4px;color:#70585b;font-size:12px;line-height:1.4}
.emergency-911{background:#fff;border-color:#e1e5e9}
.hp{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}
.spinner{width:17px;height:17px;border:2px solid rgba(255,255,255,.45);border-top-color:#fff;border-radius:50%;display:inline-block;margin-right:8px;animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
footer{display:flex;align-items:center;justify-content:space-between;gap:16px;border-top:1px solid #edf0f3;padding:20px 24px;color:#89939e;font-size:10.5px;background:#fff}
footer span:first-child{font-weight:850;color:#5f6a76}
@media(max-width:540px){
  body{background:#fff}
  .resident-shell{box-shadow:none}
  .site-header{padding:18px 18px}
  .ren-logo{width:96px}
  .header-label{font-size:10px;letter-spacing:.10em}
  .view{padding:28px 18px 36px}
  h1{font-size:38px}
  .priority-card{grid-template-columns:42px 1fr;padding:16px 14px;gap:11px}
  .priority-icon{width:38px;height:38px}
  .section-heading{display:block}
  .section-heading>p{text-align:left;max-width:none;margin-top:5px}
  .issue-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px}
  .issue-tile{min-height:108px;padding:14px}
  .details-head h1,.status-view h1{font-size:34px}
  footer{align-items:flex-start;flex-direction:column;padding:18px}
}
@media(max-width:365px){
  .issue-grid{grid-template-columns:1fr}
  .issue-tile{min-height:92px}
}

/* Admin styles retained */
.admin-shell{max-width:1180px;margin:0 auto;padding:26px 20px 60px}.admin-head{display:flex;align-items:center;justify-content:space-between;gap:16px}.admin-head img{height:45px}.admin-actions{display:flex;gap:8px}.admin-actions button{width:auto;padding:10px 14px}.ghost{background:#fff;color:#18483d;border:1px solid var(--line)}.statusbar{display:flex;gap:8px;flex-wrap:wrap;margin:18px 0}.pill{padding:7px 10px;border-radius:999px;font-size:12px;font-weight:800;border:1px solid var(--line);background:#fff}.pill.ok{background:var(--green-bg);border-color:#b8dec6;color:var(--green)}.pill.bad{background:var(--red-bg);border-color:#efc7c4;color:var(--red)}.incidents{display:grid;gap:12px}.incident{border:1px solid var(--line);border-radius:16px;padding:17px;background:#fff}.incident-top{display:flex;justify-content:space-between;gap:14px}.incident h3{margin:0;font-size:18px}.meta{color:var(--muted);font-size:13px;margin-top:4px}.details{white-space:pre-wrap;background:var(--soft);padding:12px;border-radius:11px;margin:12px 0}.incident-actions{display:flex;gap:8px;flex-wrap:wrap}.incident-actions button,.incident-actions a{width:auto;padding:9px 12px;border-radius:10px;font-size:13px;font-weight:800;text-decoration:none}.login{max-width:420px;margin:90px auto}.hidden{display:none!important}@media(max-width:700px){.admin-head,.incident-top{align-items:flex-start;flex-direction:column}.admin-actions{width:100%}.admin-actions button{flex:1}.incident-actions button,.incident-actions a{flex:1;text-align:center}}